1. How do I place an order?
You can place an order directly through our website or contact us via [Instagram/WhatsApp/email]. Simply select your desired item, size, and quantity, and complete the checkout process.
2. Can I pre-order or customize my order?
Yes! You can pre-order using our size chart. While we don’t offer full customization, you can pick the color you like and adjust the length of the item to fit you.
3. What sizes do you offer?
Our size chart is available on each product page. Please refer to it to choose the best fit. If you need guidance, our team is happy to assist.
4. How long does delivery take?
Ready-to-wear items are shipped within 2 days for locations within KTM valley. Pre-orders typically take around 1 week to process.
6. Can I exchange an item?
Yes, we accept exchanges within 24 hours of delivery, provided the item is unused and in its original condition. Some exceptions may apply to sale or final pieces.
7. How do I care for my clothing?
We recommend gentle washing and air drying to maintain quality of our pieces.
9. How can I stay updated on new arrivals and offers?
Follow us on Instagram @kephithelabel and be the first to know about new collections, promotions, and seasonal launches.